Microsoft Dynamics 365 Quality Assurance Analyst

The ideal candidate will have deep experience across Dynamics 365 Customer Engagement applications, such as Sales, Customer Service, and Customer Insights (Marketing), Power Platform, and complex enterprise integrations. This individual will partner closely with business stakeholders, product owners, developers, and solution architects to ensure solutions meet business requirements and quality standards throughout the software development lifecycle.

Quality Assurance Delivery

For Dynamics 365 Customer Engagement applications, such as Sales, Customer Service, and Customer Insights (Marketing) lead QA activities in support of implementations, upgrades, enhancements, and production support initiatives. Develop and maintain enterprise QA methodologies for Dynamics 365 and Power Platform, standards, and best practices. Serve as the subject matter expert for Dynamics 365 testing strategies. Provide technical leadership across testing initiatives.

Test Planning & Execution

Create comprehensive test plans, test cases, test scripts, and test data. Execute functional, integration, regression, end-to-end, system, and user acceptance testing. Validate business processes across Dynamics 365 modules and integrated applications. Coordinate and facilitate User Acceptance Testing (UAT) with business stakeholders.

Automation & Continuous Testing: Design and maintain automated testing frameworks and test suites. Implement automated testing strategies for Dynamics 365 and Power Platform solutions. Support CI/CD testing processes within Azure DevOps pipelines. Improve testing efficiency through automation and process optimization.

Integration & Data Validation: Validate integrations between Dynamics 365 and MMO enterprise systems. Perform data migration and data conversion testing activities as necessary. Verify data integrity, transformation logic, and synchronization across systems.

Defect Management: Identify, document, track, prioritize, and validate software defects. Conduct root cause analysis and collaborate with development teams on remediation. Ensure defect resolution aligns with business requirements and quality objectives.

Compliance & Documentation: Maintain accurate testing documentation and audit evidence. Support compliance, regulatory, and governance requirements. Participate in release readiness assessments and go-live activities.

Collaboration

Team with other quality assurance resources, business stakeholders, and agile delivery team members (product owners, scrum masters, business analysts, developers, quality analysts) to develop and execute testing plans that ensure deliver of high-quality solutions.

Actively engages and participates in Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and retrospectives.

IT Quality Analyst I

Job Summary

Assists senior QA staff with the development and maintenance of a consistent test methodology including, but not limited to: black box, integration, performance, system and regression testing. Works with development teams and business owners to assure projects meet quality standards by executing manual and/or automated test scripts. Responsible for documenting issues and retesting as needed. Participates in the development and growth of an IT Quality Assurance (QA) team across the entire organization. Works under general supervision.

Responsibilities

• Executes assigned tests and accurately documents results following and established test plan. Assists in the creation of the test scripts and the test data. Performs retesting as needed.
• Participates in the review of business requirements and application design. Provides input to test plan based on requirements and specifications.
• Assists in the creation, collection, measurement and reporting of relevant quality assurance metrics.
• Maintains active awareness of IT Industry including new developments, emerging trends, development tools, QA techniques and best practices.
• Performs other duties as assigned.

Qualifications

Education and Experience

• Bachelors degree in Computer Science, Business or related field or equivalent experience.

Professional Certification(s)

• N/A

Technical Skills And Knowledge

• Basic understanding of technologies including mainframe, distributed and web.
• Basic understanding of software development methodologies including Waterfall and Agile.
• Good written and oral communication skills.
• Good analytical, problem solving and time management skills.

IT Quality Analyst II

Job Summary

Assists senior QA staff with the development and maintenance of a consistent test methodology including, but not limited to: black box, integration, performance, system and regression testing. Works with development teams and business owners to assure projects meet quality standards by executing manual and/or automated test scripts. Responsible for documenting issues and retesting as needed. Participates in the development and growth of an IT Quality Assurance (QA) team across the entire organization. Works under minimal supervision.

Education And Experience

• Bachelors degree in Computer Science, Business or related field or equivalent experience
• 2 years of software quality assurance experience
• Experience with test automation preferred

Technical Skills And Knowledge

• Good understanding of technologies including mainframe, distributed and web.
• Good understanding of software development methodologies including Waterfall and Agile.
• Strong written and oral communication skills.
• Strong analytical, problem solving and time management skills.

IT Quality Analyst III

Job Summary

Collaborates with other senior QA staff on the development and maintenance of a consistent test methodology including, but not limited to: black box, integration, performance, system and regression testing. Works with development teams and business owners to assure projects meet quality standards by planning, designing and executing an appropriate test plan. As needed, responsible for directing and monitoring the work of other QA team members. Leads the development and usage of the IT Quality Assurance (QA) team across the entire organization.

Responsibilities

• Executes assigned tests and accurately documents results following an established test plan. Directs the creation of the test scripts and the test data. Performs retesting as needed.
• Provides guidance for the planning, designing and execution of the test approach based on the review of business requirements and application design.
• Assists in the creation, collection, measurement and reporting of relevant quality assurance metrics.
• Maintains active awareness of IT Industry including new developments, emerging trends, development tools, QA techniques and best practices.
• Performs other duties as assigned.
• Identifies opportunities for system development and testing process improvements.

Education And Experience

• Bachelors degree in Computer Science, Business or related field or equivalent experience.
• 6 years of software quality assurance experience
• Experience with test automation preferred.

Technical Skills And Knowledge

• Strong understanding of technologies including mainframe, distributed and web.
• Strong understanding of software development methodologies including Waterfall and Agile.
• Good project management skills with the ability to plan and prioritize work across multiple projects.
• Good understanding of business processes.

IT Quality Analyst IV

Job Summary

Leads QA staff in the development and maintenance of a consistent test methodology including, but not limited to: black box, integration, performance, system and regression testing. Works with development teams and business owners to assure projects meet quality standards by planning, designing and executing an appropriate test plan. Responsible for directing and monitoring the work of other QA team members. Leads the development and usage of the IT Quality Assurance (QA) team across the entire organization.

Responsibilities

• Provides leadership for the planning, designing and execution of the test approach based on the review of business requirements and application design.
• Executes assigned tests and accurately documents results following and established test plan. Directs the creation of the test scripts and the test data. Performs retesting as needed.
• Maintains active awareness of IT Industry including new developments, emerging trends, development tools, QA techniques and best practices.
• Identifies opportunities for system development and testing process improvements.
• Assists in the creation, collection, measurement and reporting of relevant quality assurance metrics.
• Performs other duties as assigned.

Education And Experience

• Bachelors degree in Computer Science, Business or related field or equivalent experience.
• 10 years of software quality assurance experience.
• Experience with test automation preferred.

Technical Skills And Knowledge

• Advanced understanding of technologies including mainframe, distributed and web.
• Advanced understanding of software development methodologies including Waterfall and Agile.
• Strong project management skills with the ability to plan and prioritize work across multiple projects.
• Strong understanding of business processes.

A Great Place To Work

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits And Compensation

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment In You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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