QA Specialist

Position Description

As a QA Specialist in our Ottawa office, you will help validate the quality, reliability, usability, and security of Entrust software solutions used by government, enterprise, and financial services customers. You will work as part of a cross-functional engineering team to plan, execute, and document testing across web applications, APIs, integrations, cloud and on-premises deployments, and complex customer workflows. This role is hands-on and collaborative, combining structured manual testing, exploratory testing, defect investigation, regression testing, and practical test automation to help deliver secure, dependable products from our Ottawa engineering centre.

Responsibilities

• Plan, design, execute, and maintain functional, regression, integration, exploratory, and end-to-end test cases for Entrust software products and customer workflows.
• Test web applications, APIs, services, integrations, installers, and supported deployment configurations across cloud and on-premises environments.
• Configure and validate representative test environments, including identity, directory, database, network, browser, operating system, and application dependencies.
• Create, update, and execute automated tests using approved QA automation tools and frameworks where automation provides sustainable release value.
• Investigate, reproduce, document, and track defects with clear steps, logs, screenshots, expected results, actual results, severity, and business impact.
• Collaborate daily with developers, product owners, technical leads, project managers, support, and other QA team members to clarify requirements, acceptance criteria, risks, and release readiness.
• Contribute to sprint planning, story refinement, test estimation, release planning, defect triage, and retrospectives in an Agile development environment.
• Review requirements, design notes, user stories, and customer scenarios to identify test coverage gaps, edge cases, quality risks, and opportunities for earlier feedback.
• Use approved AI-assisted development and testing tools, including GitHub Copilot where appropriate, to support test-case drafting, automation scripting, documentation, and regression analysis while validating outputs with sound QA judgment.
• Help improve QA practices, test documentation, reusable test assets, release metrics, and team approaches that increase product quality and reduce manual rework.

Basic Qualifications

• 2+ years of relevant experience in software testing, quality assurance, technical support, IT infrastructure, or a related technical discipline.
• Experience writing and executing test cases for web applications, APIs, services, integrations, or enterprise software workflows.
• Working knowledge of defect tracking and test management tools such as Jira, Azure DevOps, Zephyr, TestRail, or similar systems.
• Ability to analyze requirements, document clear test results, communicate risks, and work effectively with development and product teams.
• Basic scripting, SQL, API testing, or test automation experience using tools or languages such as JavaScript, TypeScript, Java, Python, PowerShell, Selenium, Playwright, Postman, RestAssured, or comparable technologies.
• Experience with Agile/Scrum practices and a clear understanding of the QA role and responsibilities within an Agile development environment.
• Strong written and verbal communication skills, attention to detail, curiosity, and a quality-focused mindset.
• Must have unrestricted work authorization in Canada.

Where you will be: This role is based in our Ottawa office at 2500 Solandt Road, Suite 100, Ottawa, ON K2K 3G5. The successful candidate will collaborate with local Ottawa/Kanata engineering teams as well as distributed colleagues across Entrust.

Preferred Qualifications

• BS/BA, college diploma, or equivalent experience in Computer Science, Engineering, Information Technology, Quality Assurance, or a related field.
• Experience testing identity, credential issuance, payments, digital security, mobile, cloud, or enterprise customer-facing solutions.
• Experience with API testing, database validation, log analysis, browser developer tools, virtual machines, containers, or cloud-hosted test environments.
• Practical automation experience with Playwright, Selenium, RestAssured, Postman/Newman, or similar frameworks and tools.
• Familiarity with Git, GitHub, Bitbucket, CI/CD pipelines, build validation, and test execution as part of a software delivery workflow.
• Familiarity with security, privacy, accessibility, performance, reliability, or usability testing practices.

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences whether they are crossing borders, making a purchase, or accessing corporate networks. With our broad portfolio of digital security and credential issuance solutions, Entrust helps organizations deliver trusted experiences for their customers, citizens, employees, and partners.

Join us. Together we’ll create solutions for a more connected, mobile, and secure life.

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

Entrust is an Equal Opportunity Employer and is committed to developing inclusive, barrier-free selection processes and work environments. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. If contacted regarding a position, please advise the interview coordinator of any accommodation measures you may require.

NO AGENCIES, NO RELOCATION

#LI-GR1

#ENT123

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you c an expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com .  Follow us on, LinkedIn , Facebook , Instagram , and YouTube

Compensation Range

The pay range for this position is $66,000 - $97,000 per year. This position is also eligible for the company's discretionary annual incentive plan. Actual compensation will be determined based on education, skills and experience. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter

James Beck