Job Title: QE Engagement Lead / Test Manager - Retail
Experience: 15+ Years
Location: Manhattan Beach, CA
Employment Type: Full-Time
Job Summary
Coforge is seeking for an experienced QE Engagement Lead / Test Manager with service delivery across Retail, Finance & Supply Chain, Digital/OMS/CRM, and Platform Automation.
Own end-to-end QE service delivery across Retail, Finance & Supply Chain, Digital/OMS/CRM, and Platform Automation,
Serve as the single accountable interface for delivery, governance, stakeholder communication, risks, and escalations.
Establish an integrated test strategy covering functional, automation, mobile, POS, and omnichannel assurance.
Govern transition waves, knowledge transfer, shadowing, reverse shadowing, and readiness signoffs before ownership transfer.
Participate in and own operational and service reviews, presenting KPI performance, release risks, staffing, automation progress, and improvement actions.
Coordinate release-readiness and go/no-go recommendations using test evidence, defect exposure, reconciliation status, and residual risk.
Protect critical programs and peak-trading periods through capacity planning, release checkpoints, escalation paths, and hypercare coordination
Coordinate with Skechers team to prioritize the AI use case implementation, align with current SkechAI platform and security policies
Govern PST coverage, resource continuity, named backups, backfill, retention, and capability development across the engagement.
Drive continuous improvement, automation adoption, QE maturity, AI-assisted QE governance, and cost-of-quality reduction.
Publish weekly status reports, Monthly Service Review packs and Quarterly Business Review materials in line with the governance cadence in Section 6.
Own SLA/KPI baselining, measurement and reporting against Appendix C, including root-cause analysis and corrective action plans for any shortfall.
Maintain the RAID log and manage change requests, capacity reallocation and escalations through the agreed governance process.
Required Skills & Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
14+ years of experience in Software Testing / Quality Engineering.
