Quality Assurance Analyst (Remote)

About The Company

ICF’s Digital Modernization Division is a rapidly growing and entrepreneurial technology department dedicated to delivering cutting-edge Digital Transformation services to Federal agencies. Our expertise lies in enabling agency mission and business transformation through industry-leading low-code platforms, mobile applications, robotic process automation, and data analytics platforms. We collaborate with some of the world’s most innovative companies, including Salesforce, ServiceNow, Microsoft, and UiPath. Our comprehensive service offerings encompass architecture and planning, system implementation, integration, analytics, and operations & maintenance (O&M), ensuring holistic support for our customers' digital modernization initiatives.

About The Role

ICF is seeking a Quality Assurance Analyst to support a new Salesforce.com implementation project within the Department of Transportation. This role involves applying quality engineering principles throughout the Agile product lifecycle to ensure the delivery of high-quality software solutions. The Quality Assurance Analyst will analyze user stories and requirements, execute various levels of testing, and collaborate closely with cross-functional teams to identify and resolve software defects. The ideal candidate will have experience with manual and automated testing, lead user acceptance testing (UAT), and contribute to the creation of test documentation and user guides. This position supports 100% remote work anywhere within the United States and requires compliance with federal contract requirements.

Qualifications

• Must have lived in the US for the past 4 years and work must be performed within the United States due to federal contract requirements
• 3+ years of experience in quality assurance and/or quality control in SaaS applications
• Proficiency in various testing types including functional, regression, integration, and performance testing
• Experience in manual testing, automated testing, or both, with strong skills in test automation, bug tracking and management, test planning, and documentation
• Experience leading UAT, writing test scripts, creating test data, and testing in multiple environments
• Ability to obtain and maintain a Federal Public Trust clearance
• US Citizenship or Permanent Resident status as required by federal contract
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (preferred)
• Strategic perspective with strong business acumen
• Excellent communication and interpersonal skills
• Experience providing testing deliverables within Agile and Scrum methodologies
• Prior experience on US Federal Government projects (preferred)
• Salesforce experience and Salesforce Admin Certification (preferred)
• Familiarity with Jira, Confluence, or equivalent tools (preferred)

Responsibilities

• Analyze user stories and requirements for validity and feasibility
• Collaborate closely with team members and other departments to ensure quality standards
• Execute all levels of testing including system, integration, and regression tests
• Detect, document, and track software defects and inconsistencies
• Provide timely solutions and support throughout the testing lifecycle
• Apply quality engineering principles across the Agile product lifecycle
• Lead or support User Acceptance Testing (UAT) efforts
• Report bugs and errors to development teams and assist in troubleshooting
• Develop and maintain test scripts, user guides, and test documentation
• Support growth-related activities such as RFIs, RFPs, prototypes, and presentations as needed
• Maintain necessary certifications and stay current with industry best practices

Benefits

• 100% remote work opportunity anywhere within the United States
• Competitive salary range from $67,355.00 to $114,503.00 based on experience and qualifications
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunities for professional development and career growth
• Supportive and inclusive work environment fostering collaboration and innovation
• Reasonable accommodations available for individuals with disabilities, disabled veterans, and those with sincerely held religious beliefs

Equal Opportunity

ICF is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We will consider qualified applicants with arrest and conviction records. Reasonable accommodations are available to applicants and employees throughout the hiring process and employment. For more information, please refer to our EEO policy.