Quality Manager | Consumer Goods | Hybrid | Up to 130k
Our client is an established consumer goods company specializing in home and kitchen products. They are looking for a hands-on Quality Manager to join a small, collaborative quality team in a newly created role.
What’s in it for you
- A brand-new position with real ownership of day-to-day quality operations, so you can shape how the role develops
- A small team of three, with the chance to step into people leadership and eventually supervise an existing technician
- Autonomy to make independent quality decisions, including releasing shipments from a third-party lab in Asia
- Broad, cross-functional exposure, working with Product Development, Sourcing, Supply Chain and Customer Service
- A hybrid schedule with a collaborative culture, in a business where marketing drives priorities and timelines are flexible
- Variety in the work, from reviewing specs to evaluating samples, plus international and domestic distribution center travel
- A clear growth path for someone stepping up from a quality supervisor or specialist role
Responsibilities
- Manage day-to-day operations of the Quality Department and set priorities
- Review supplier specifications, evaluate product samples and oversee testing and inspections
- Manage customer complaints, returns and defect inquiries, identifying trends and driving corrective actions
- Work with suppliers to resolve quality issues and improve product performance
- Partner with Product Development, Sourcing, Supply Chain and Customer Service on quality-related projects
- Maintain quality procedures, specifications and documentation
- Lead continuous improvement initiatives to reduce defects and improve customer satisfaction
- Prepare and present quality performance reports to leadership
- Coach and develop team members
- Travel to suppliers and company facilities as needed
Must-have requirements
- Consumer goods quality background (essential)
- 5 to 10 years of quality experience
- Strong knowledge of quality systems: specifications, test plans, inspection and corrective actions
- Experience collaborating with supply chain and sourcing teams
- Familiarity with materials such as stainless steel, wood and electronics
- Confidence making independent quality decisions and working comfortably in gray areas
- Proficiency in Microsoft Office 365, including Excel, SharePoint and Teams
- Strong communication, organization and critical thinking skills
- Must be located close to Mansfield, MA
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