Quality Assurance Manager

Responsibilities

• Manage day-to-day operations of the Quality Department and set priorities
• Review supplier specifications, evaluate product samples and oversee testing and inspections
• Manage customer complaints, returns and defect inquiries, identifying trends and driving corrective actions
• Work with suppliers to resolve quality issues and improve product performance
• Partner with Product Development, Sourcing, Supply Chain and Customer Service on quality-related projects
• Maintain quality procedures, specifications and documentation
• Lead continuous improvement initiatives to reduce defects and improve customer satisfaction
• Prepare and present quality performance reports to leadership
• Coach and develop team members
• Travel to suppliers and company facilities as needed

Must-have requirements

• Consumer goods quality background (essential)
• 5 to 10 years of quality experience
• Strong knowledge of quality systems: specifications, test plans, inspection and corrective actions
• Experience collaborating with supply chain and sourcing teams
• Familiarity with materials such as stainless steel, wood and electronics
• Confidence making independent quality decisions and working comfortably in gray areas
• Proficiency in Microsoft Office 365, including Excel, SharePoint and Teams
• Strong communication, organization and critical thinking skills
• Must be located close to Mansfield, MA

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