Quality Assurance Supervisor

• Supervise the daily work of the DC Quality team, including the Quality Lead.
• Set priorities and allocate work based on inspection, rework, shipping, and business needs.
• Coach, train, and develop team members.
• Support hiring, onboarding, performance management, and cross-training.
• Maintain consistent expectations for safety, attendance, conduct, quality, and performance.

Own Product Quality & Inspection

• Ensure incoming materials, reworked products, and inspected goods meet company and customer quality standards.
• Oversee inspection records, defect documentation, reports, photographs, and related quality documentation.
• Ensure measuring equipment, fixtures, gauges, and vision systems are properly maintained and ready for use.
• Coordinate rework of nonconforming materials and manage product deviations.
• Identify recurring defects and quality trends and escalate issues with supporting data and recommended corrective actions. Improve Processes
• Lead continuous improvement efforts focused on quality, productivity, standardization, defect reduction, inventory accuracy, and cost of quality.
• Use structured problem-solving techniques such as 5 Why, Fishbone Analysis, Pareto Analysis, and Corrective Action methodologies .
• Partner with warehouse and other internal teams to improve material flow and resolve operational bottlenecks.
• Maintain expectations related to 5S, ISO, safety, sustainability, and the work environment.

Support the Bigger Quality Picture

• Assist with new-product sample inspections and quality readiness for new or revised products.
• Support return-to-supplier activities and nonconforming product control.
• Maintain product traceability and inventory integrity within Quality-managed processes.
• Keep the Global Quality Assurance Manager informed of performance, risks, trends, and resource needs.