RA and QA Associate - Mississauga

Key Responsibilities

Regulatory Affairs & Licensing

• Support ongoing compliance of all applicable regulatory licenses, including CFIA’s Safe Food for Canadians (SFC) Licence.
• Assist with the implementation and maintenance of regulatory policies across all product categories in alignment with Canadian requirements.
• Maintain regulatory documentation and records to support compliance activities and audits.
• Assist with regulatory submissions, product documentation reviews, product withdrawals/recalls, and compliance tracking.
• Monitor regulatory requirements and support follow-up on identified compliance actions.

Quality Assurance Oversight

• Support the day-to-day activities of the Regulatory Affairs and Quality Assurance Department in accordance with Good Manufacturing Practices (GMPs), Preventive Control Plans (PCPs), and other applicable quality and regulatory requirements.
• Assist with the maintenance and continuous improvement Quality Management Systems (QMS) to support the integrity of NHPs, Medical Devices, Cosmetics, Consumer Products, and Food and Beverage Items.
• Conduct routine quality and compliance reviews and assist with product quality investigations and follow-up activities.
• Support the documentation and resolution of internal and external quality concerns, including complaints, deviations, investigations, and corrective and preventive actions (CAPAs).
• Manage the QA review and disposition of product returns at the Mississauga warehouse, including assessment, documentation, coordination with warehouse teams, and appropriate disposition in accordance with established procedures.
• Maintain quality records and ensure required documentation is complete, accurate, and appropriately filed.

Auditing & Training

• Assist with internal audits and preparation for external regulatory inspections (i.e., CFIA and Health Canada) across applicable warehouse locations, including warehouse quality oversight (e.g., sanitation, product rotation, storage practices, etc.).
• Support GMP training programs for QA and warehouse teams, fostering a culture of quality and compliance.
• Maintain audit, inspection, training, CAPA, and follow-up records.
• Track assigned corrective actions and follow up with relevant departments to support timely completion.

Vendor & Product Approval

• Collaborate with Brand Management and cross-functional teams to evaluate and approve new product labels and line extensions.
• Assist with supplier qualification processes align with company standards and regulatory expectations.
• Review and maintain supplier documentation, product specifications, certificates, and other required quality and regulatory records.
• Identify missing or incomplete documentation and coordinate follow-up with internal teams and suppliers.

Continuous Improvement

• Participate in continuous improvement initiatives related to quality systems, procedures (SOPs), and regulatory procedures.
• Identify opportunities for process enhancement and assist with implementing CAPAs.
• Participate in projects focused on improving operational efficiency and compliance.

Qualifications

• Bachelor’s degree (or higher) in a scientific discipline.
• Working knowledge of Good Manufacturing Practices (GMP), Hazard Analysis Critical Control Point (HACCP), Preventive Control Plan (PCP), and Health Canada and CFIA regulations.
• Experience supporting regulatory compliance and quality assurance activities within the Food, Natural Health Products (NHP), medical devices, cosmetic and consumer products industries.
• Familiarity with the Safe Food for Canadians Regulations (SFCR), Health Canada Site Licence (NHPs), and Medical Device Establishment Licence (MDEL) requirements.
• Experience developing, maintaining, or following Standard Operating Procedures (SOPs), Food Safety Guidelines, and Quality Management System (QMS) documentation.
• Understanding of supplier qualification processes, label review, and product approval in compliance with Canadian regulatory requirements.
• Strong organizational skills with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to work independently and collaboratively across departments.
• Self-motivated with a proactive approach to problem-solving and continuous improvement.
• Proficiency in Microsoft Office Suite (Word, Excel, Access), email communication tools, and standard office equipment.
• Willingness to travel to company warehouse locations (Acton, Mississauga, Victoria, Burnaby, Vancouver, Calgary, Laval) as needed.
• Previous experience in distribution, warehouse operations, or manufacturing environments is a strong asset.
• Fully bilingual in French and English , with excellent written and verbal communication skills in both languages is a strong asset.