Senior Supervisor - Quality Assurance Engineering

At Biomerics, we are guided by our core values of integrity, partnership, empowerment & accountability, trust, agility, teamwork, and excellence. We deeply care about our team members and customers, and our team-oriented, customer-focused corporate culture places a premium on building strategic, mutually beneficial partnerships. Joining our team means becoming part of a dynamic, innovative, and caring community.

Job Summary

The Senior Supervisor - Quality Assurance Engineering is responsible for leading site-level quality operations and maintaining compliance with the Quality Management System (QMS), applicable regulatory requirements, and customer expectations. This position leads Quality Engineering, oversees CAPA and nonconformance processes, supports audit readiness, monitors quality performance, and partners with Manufacturing, Engineering, Operations, and Regulatory teams to drive continuous improvement and reduce Cost of Poor Quality (CoPQ). Reports to the Director of Quality.

Responsibilities

The Senior Quality Engineering Supervisor leads and develops the site's Quality Engineering team, ensuring effective execution of quality processes and compliance with established quality standards, regulatory requirements, and customer expectations. This role oversees day-to-day quality engineering activities, supports CAPA and nonconformance resolution, monitors quality performance, and partners with Manufacturing, Engineering, and Operations to resolve quality issues and drive continuous improvement. Reports to the Senior Manager, Quality Assurance.

• Supervise, coach, and develop Quality Engineers and other assigned quality personnel. Establish priorities, provide technical guidance, and promote accountability and consistent execution.
• Support the implementation and maintenance of the site's Quality Management System (QMS) in accordance with ISO 13485, 21 CFR 820, ISO 14971, and applicable regulatory requirements.
• Oversee and support nonconformance investigations, root-cause analysis, corrective and preventive actions, and effectiveness reviews to prevent recurring issues.
• Partner with Manufacturing and Engineering to identify and resolve quality issues, improve process performance, reduce defects, and support manufacturing operations.
• Monitor quality metrics, including First Pass Yield (FPY), Cost of Poor Quality (CoPQ), nonconformance trends, and CAPA performance. Identify improvement opportunities and drive appropriate actions.
• Support customer complaints, quality investigations, RMAs, and corrective actions, ensuring timely and effective resolution.
• Support internal, customer, registrar, and regulatory audits. Assist with audit preparation, responses, and timely closure of findings.
• Partner with Supplier Quality and Purchasing to address supplier-related quality issues, and corrective actions.
• Provide quality engineering support for new product introductions, process development, validations, design transfers, and engineering changes.
• Promote structured problem-solving and continuous improvement methodologies to improve product quality, process capability, and operational performance.
• Work closely with Manufacturing, Engineering, Operations, and other functional teams to resolve quality concerns, communicate priorities, and ensure consistent application of quality requirements.

Requirements

• Bachelor's degree in Engineering, Materials Science, Plastics, Quality, or a related technical field preferred; equivalent education and experience may be considered.
• 5–7 years of experience in Quality Engineering, Quality Assurance, or a related role within medical device manufacturing or another regulated industry.
• 2–3 years of supervisory, team leadership, or mentoring experience preferred.
• Working knowledge of ISO 13485, 21 CFR 820, ISO 14971, and applicable FDA quality system requirements.
• Experience with CAPA, nonconformance management, root-cause analysis, and quality system processes.
• Familiarity with problem-solving methodologies such as 5-Why, Fishbone, and 8D.
• Experience with SPC, Lean Manufacturing, Six Sigma, or other continuous improvement methodologies preferred.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to lead and develop team members while effectively collaborating across functional departments..