Test Lead

Roles and Responsibilities

Strategic Test Leadership

• Lead the testing strategy and execution for customer’s critical applications, including policy administration, claims processing, underwriting systems, and customer engagement platforms.

Testing Transformation & Maturity

• Identify high-impact areas for testing transformation, such as test environment and data management, automation, and governance.
• Lead stakeholder discussions to align transformation goals with business priorities.
• Define and execute a roadmap to implement transformation initiatives, leveraging industry best practices and internal maturity assessments.
• Drive testing maturity through phased improvements in automation, process standardization, and AI-led quality engineering.

Innovation & Automation

• Drive test automation initiatives to improve efficiency, coverage, and speed.
• Champion the adoption of GenAI in the testing lifecycle for intelligent test case generation, defect prediction, and reporting.

Global Team Coordination

• Interface with offshore and onshore teams, ensuring alignment with Japan-specific business and regulatory needs.
• Facilitate seamless collaboration across geographies to support testing activities and knowledge sharing.

Governance & Communication

• Manage stakeholder communications, ensuring transparency and timely updates on test progress, risks, and outcomes.
• Oversee governance functions, including test planning, reporting, and compliance tracking.

Operational Excellence

• Ensure SLA adherence across all testing deliverables and environments.
• Implement proactive problem management to address recurring issues and improve system stability.

People Management

• Lead and mentor the testing team, managing attendance, performance evaluations, and career development.
• Foster a culture of quality, accountability, and continuous improvement.

Must have skills and experience

8+ years in QA/testing roles, with at least 5 years in Japan

• Experience working with global or Japan based insurers
• Proven experience in leading end-to-end testing for complex insurance applications—policy, claims, underwriting, CRM.
• Strong expertise in test automation frameworks (e.g., Selenium, UFT, Tosca) and familiarity with GenAI tools for intelligent test case generation and defect analysis.
• Excellent communication and governance skills to manage client expectations, reporting, and escalations.
• Ability to proactively identify risks, manage SLAs, and implement problem resolution strategies.
• Experience working with global teams, especially coordinating between offshore and Japan-based teams.
• Native-level Japanese for stakeholder communication and documentation
• JLPT N1/N2 certification preferred
• Experience in Japanese business etiquette and client interfacing

Required certifications

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

ISTQB or equivalent testing certification preferred.