Bilingual QA Analyst

We are currently seeking a Bilingual Senior QA Analyst (English & French) to join our team in Markham, ON. The ideal candidate will have strong experience in software quality assurance, excellent analytical skills, and the ability to communicate effectively in both English and French.

Job Responsibilities

• Analyze business, functional, and system requirements to develop effective testing strategies, validate implementations, and ensure high-quality solutions.
• Collaborate with Systems Analysts, Developers, and Business Stakeholders to ensure functional quality and business requirement traceability.
• Develop, execute, and maintain comprehensive test strategies, test plans, test cases, and test scripts.
• Perform functional, integration, system, regression, end-to-end, and User Acceptance Testing (UAT).
• Validate application functionality, content, and business processes in both English and French to ensure consistency, accuracy, and compliance with business requirements.
• Review and test bilingual user interfaces, system messages, and application workflows to ensure a consistent user experience across both languages.
• Support product delivery throughout the software development lifecycle, from planning and design to validation and production release.
• Collaborate with cross-functional teams to identify solutions, troubleshoot issues, and resolve discrepancies between system functionality and business requirements.
• Develop detailed documentation, including system designs, business use cases, end-to-end process flows, test scenarios, and requirements traceability matrices.
• Support Business Operations teams during User Acceptance Testing (UAT) and Operational Readiness Testing (ORT).
• Identify, document, track, and retest defects through resolution.
• Prepare progress reports highlighting testing status, risks, issues, and mitigation strategies.
• Recommend and support process improvements to enhance the effectiveness and efficiency of Quality Assurance practices.
• Communicate effectively with English- and French-speaking stakeholders as required.

Required Qualifications

• Fluency in both English and French (written and verbal) is required.
• University bachelor's degree in a field emphasizing critical thinking, analytical skills, or problem-solving, such as Computer Science, Engineering, Business, Mathematics, or a related discipline, is preferred.
• 3–5 years of experience as a QA Analyst, Business Analyst, or Business Operations Analyst.
• 2–3 years of experience working with APIs, Salesforce, and/or ServiceNow.
• Strong understanding of software testing methodologies, including functional, integration, regression, system, and end-to-end testing.
• Experience developing and executing test plans, test cases, and test scenarios.
• Experience with defect tracking and test management tools.
• Strong troubleshooting, analytical, problem-solving, and interpersonal skills.
• Ability to work effectively under pressure in a complex, fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills, with the ability to balance competing priorities.
• Ability to work independently and collaboratively within cross-functional teams.
• Passion for continuous learning, quality, and excellence.

Nice to Have

• Experience testing bilingual applications or systems supporting English and French users.
• Experience with localization and language-specific application testing.
• Experience with API testing tools such as Postman or SoapUI.
• Knowledge of SQL and database validation.
• Experience working in Agile/Scrum environments.
• Familiarity with test automation tools and frameworks.

Perks & Benefits

• Hybrid work model
• Open concept work environment
• Training and professional development opportunities
• Competitive compensation
• Exceptional career growth potential
• Flexible health benefits
• Unlimited gourmet coffee
• Game zone: video game consoles, ping pong table, and foosball

How to Apply

Please submit your resume in confidence through the job posting.

Due to the high volume of applications, only qualified candidates will be contacted.

Applications will not be acknowledged in writing.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don't just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates.

Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.