Lead QA Engineer, Enterprise Platform

About The Role

As the Lead QA Engineer for Self-Managed Keeper (SMK), you will lead testing for Keeper’s customer-installable deployment, which includes KeeperApp, Vault, Admin Console and the PAM routing stack. You’ll validate installation, upgrades, integrations and secure remote access workflows across enterprise environments, including on-premises and air-gapped deployments. This role is highly hands-on and technical, with a focus on functional, integration, regression and system-level testing. You’ll work closely with Software Engineering, DevOps and Product teams to identify defects, expand automated test coverage and ensure SMK remains secure, reliable and performant across complex deployment scenarios.

Responsibilities

• Own and continuously evolve the end-to-end test strategy for Self-Managed Keeper (SMK), Keeper’s self-
• contained, customer-installable deployment of KeeperApp, Vault, Admin Console and the PAM routing stack
• Design and execute test plans covering install, backup/restore, and cross-version upgrade/migration
• workflows, ensuring customer data and configuration integrity across releases
• Lead functional, integration, regression, system and exploratory testing across SMK components, including
• licensing enforcement, TLS/certificate management, and mail/SIEM/audit integrations
• Validate secure remote access workflows — PAM Connections, Tunnels and Remote Browser Isolation —including authentication, authorization, session recording/playback, encrypted communication and role-based access controls
• Drive and expand automated test coverage for the Vault and Admin Console web applications, partnering with front-end engineering on browser-based (Playwright) test suites
• Build, maintain and mentor the team on the shared test harness and the CI gating strategy that runs it
• Partner with DevOps/Release engineering on CI/CD pipelines, container image and bundle builds, and multi-distro host preflight checks
• Test SMK behavior across different operating systems, network conditions, and enterprise/air-gapped environments
• Reproduce, document and track defects with clear technical detail, logs and steps to reproduce across containerized, multi-service deployments
• Work closely with Engineering to troubleshoot complex issues involving networking, connectivity, container orchestration, performance and system behavior
• Lead sprint planning, requirement reviews and release validation activities, and provide technical QA
• mentorship to other QA engineers
• Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support test design, troubleshooting,defect analysis and documentation

Requirements

• 7+ years of experience in software quality assurance, QA engineering, or a related testing role, including prior experience leading QA efforts or mentoring other engineers
• Experience testing complex enterprise software, infrastructure products, or security-sensitive applications
• Strong understanding of networking concepts, client-server communication, and TLS/PKI fundamentals
• Hands-on experience with Docker and Docker Compose, and working knowledge of Kubernetes or similar container orchestration platforms
• Experience testing modern web front ends (e.g., React/TypeScript single-page applications), including cross-
• browser functional testing and browser automation frameworks such as Playwright, Selenium, or Cypress
• Experience with functional, integration, regression and system-level testing
• Strong troubleshooting skills, including the ability to analyze logs across multi-service/containerized deployments, reproduce complex defects and isolate root causes
• Experience testing across Windows, Linux and/or macOS environments
• Familiarity with cloud environments, virtualization and DevOps workflows (CI/CD pipelines, shell scripting, build tooling)
• Experience working with APIs, databases or backend services as part of end-to-end testing
• Strong understanding of authentication, authorization and secure access concepts
• Experience using defect tracking and test management tools such as Jira, TestRail or similar
• Ability to work closely with Engineering, DevOps and Product teams in an Agile development environment,and to lead cross-functional test planning
• Ability and willingness to use AI-assisted tools effectively to improve test development, analysis,troubleshooting and documentation
• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience
• Due to this role’s involvement in GovCloud, qualified candidates must be a U.S. Person, defined as a U.S.citizen or lawful permanent resident

Preferred Qualifications

• Experience testing privileged access management, secure remote access, or cybersecurity products
• Experience testing air-gapped, on-premises, or disconnected (no-internet) software deployments
• Familiarity with automated testing or scripting using Python, JavaScript, Go, or similar languages
• Experience with Kubernetes, Helm, ECS, or container orchestration at scale
• Experience testing enterprise deployments involving proxies, firewalls, VPNs or restricted networks
• Experience designing or extending shared test harnesses/frameworks and defining test-coverage strategy
• Experience testing SIEM integrations, audit logging, or SMTP/email delivery pipelines
• Familiarity with Apache Guacamole, remote session recording/playback, or Remote Browser Isolation technologies

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

• Data We Collect

Information You Provide

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We Generate

• Interview notes, assessments, communications
• Scheduling information

Information From Others

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
• How We Use Your Data
• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations
• Legal Basis
• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required
• Who We Share Information With

Internal

• HR, hiring managers, interviewers*, IT support for system administration
• Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties

Service providers who assist with

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

• International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

• Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

• Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)
• Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

• Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

• Contact - Candidates can send privacy questions to: privacy@keepersecurity.com