The Quality Assurance Supervisor role is responsible for ensuring that the products manufactured in the organization fits the purpose and meets the customer’s expectations. Assures consistent quality of production by developing and enforcing Quality Management System, (QMS); validating processes; providing documentation; managing staff. Involved in the process to plan, coordinate, organize and control of the production within the facility. The incumbent is expected to be a self-starter, a good manager of time, work independently and follow Altor’s standards for safety and conduct.
Achieve quality assurance objectives by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing change.
Develop and maintain quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; and monitoring inventories.
Validate quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualifications; and writing and updating quality assurance procedures.
Maintain and improve product quality by completing product, company, system compliance, and surveillance audits; investigating customer complaints; and collaborating with management on new product development, engineering changes, and manufacturing/training methods to enhance quality performance.
Prepare, analyze, and maintain quality documentation, reports, and metrics (e.g., failed processes, stability studies, recalls, corrective actions, and re-validations).
Mentor, train, and develop Quality Team members to promote engagement, accountability, and continuous improvement.
Carry out supervisory responsibilities including interviewing, hiring, training, assigning work, evaluating performance, and handling disciplinary actions in accordance with company policies and applicable laws.
Develop, implement, and maintain Quality Management System (QMS) improvement plans, goals, and data to support budget initiatives, ensuring compliance with regulatory and industry standards (e.g., ISO 9001, CMMI, FDA).
Lead root cause analysis, problem containment, and corrective action processes, ensuring timely investigation and response to customer complaints and nonconformances.
Partner with Operations and cross-functional teams in problem-solving, Six Sigma initiatives, process improvement, and data/trend analysis to enhance product and process performance.
Plan and conduct internal and supplier quality audits; support external audits and ensure supplier compliance through education, training, and monitoring performance.
Maintain current knowledge of industry trends and advancements in quality management through ongoing education, professional development, and networking.
Support plant operations by following established job specifications, task lists, and performing additional duties as assigned.
Perform all other duties as assigned.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirement/Work Experience
Associate’s degree from an accredited college or university in a technical, engineering, or quality-related field, or equivalent combination of education and experience required.
Bachelor’s degree in Engineering, Quality Management, or a related field preferred.
Quality certifications such as CQMOE, CQE, or CQA preferred.
Minimum of 3–5 years of quality assurance or quality systems experience, ideally within a manufacturing environment.
Demonstrated ability to build strong relationships and work effectively with all levels of the organization, from production associates to senior leadership.
Proven record of integrity, accountability, and alignment with company values and culture.
Computer Skills
To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint. Experience with ERP (NetSuite)
Core Values
Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position.
Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility
Innovation – We champion creativity and collaboration,
continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork
Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence
Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility
Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy
Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most manufacturing environments. The noise level in the work environment is usually moderate to high level with ear protection required.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.
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