Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Tasks
Key responsibilities include the following areas
Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project
Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans
Conducts audits and reviews/analyses data and documentation
Assists in the development of systematic approaches for assuring high quality services
Integrates and aligns the processes that will best achieve the desired results
Makes continual improvement of products, processes and systems
Executes all QA plan initiatives based on defined quality criteria that meet Client expectations
Assures continuous improvement in quality via quality check findings, coaching, calibration, etc.
Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management
Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance
Provides guidance and participates in the performance of audit procedures
Provides Coaching/Training on the QA findings + refresher trainings;
Knowledge, Skills And Experience.
Essential
Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset
Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation
Excellent/fluent writing, spelling and grammar skills in English – advanced level
Excellent communication ability including written and oral presentation skills.
Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs
Ability to think in creative and innovative ways
Ability to transmit information.
Strong Critical and analytical skills are a must to perform quality control and audit procedures
Strong PC knowledge including related PowerPoint/Excel/Microsoft and CRM systems
Natural ability to work collaboratively with others and a communication style that is open and transparent
Work with remote team(s)
Adaptable style that is comfortable within a high-energy, action-oriented culture
Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding
Proactive approach in addressing issues long-term and implementing long-lasting solutions.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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