Quality Assurance & Contract Compliance Specialist

An exciting opportunity has now become available in the Quality Assurance & Contract Compliance Team within our Government Services team. We are seeking expressions of interest for the role of a Quality Assurance & Contract Compliance Specialist.

The successful candidate will assist the quality assurance, compliance and internal risk management activities across the NSW workers compensation contracts to provide assurance of businesses adherence to contractual and legislative obligations. You will assist with identifying areas of concern or areas for improvement and identifying, recommending and assisting with the implementation of ways to improve internal processes and performance.

About The Role

• Undertake quality independent reviews relating to the compliance and quality obligations of all NSW workers compensation business operations including engagement with stakeholders during the preparation, outcomes, remediation follow up and reporting.
• Provide advice, support, guidance and initiatives to the business in order to support achievement of all required contractual performance measures.
• Proactively identify business improvement opportunities and collaborate with the business to gain support for the implementation of initiatives to improve performance.
• Assist with routine testing and monitoring of quality and compliance controls to mitigate risk the risk of non-compliance relating to both contractual and internal policy and procedure, legislative and regulatory requirements, data quality and customer experience.
• Assist to ensure group and enterprise risk and compliance requirements are socialised, embedded and supported throughout the business.
• Support the business with privacy, incident and issue management generating from the NSW workers compensation business operations.

About You

• Exposure to technical claims in Workers Compensation
• Strong data analytical skills to convert risk and incident data into meaningful management information
• Demonstrated ability to manage relationships and influence people at all levels of the organisation and externally
• Proven record of managing tasks that involve a high level of complexity, detail and quality in prescribed timeframes
• Strong written and verbal communication skills
• Demonstrated ability to use analytical tools and software (SAS, excel, etc.) beneficial but not essential.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.