Senior Quality Assurance Specialist

Our Senior Quality Assurance Specialist leads quality assurance, audit and risk management across Migration Skills Assessment and the Professional Year Program. The role keeps policies and records audit-ready, resolves non-conformances and complaints, and turns assurance insight into practical improvements that strengthen compliance, service quality and confidence in ACS.

The Senior Quality Assurance Specialist owns rigorous, timely and evidence-based assurance. Applies standards fairly, documents findings clearly and escalates risks early. Build trusted relationships with regulators, partners and colleagues, coach others to lift compliance capability and welcome constructive challenge. Champion continuous improvement, using data and technology to deliver efficient, high-quality services and stronger outcomes for skilled migrants.

This is a 12 month contract.

Key Responsibilities

• Lead audits, investigations and accreditation reviews.
• Coordinate risk assessments and analyse trends, controls and risk indicators.
• Investigate and resolve complaints, breaches, non-conformances and service-quality issues.
• Produce accurate assurance reports and maintain audit-ready policies, procedures and registers.
• Build trusted relationships with regulators, partners and internal stakeholders.
• Deliver training and coaching to strengthen compliance capability across Operations.
• Identify and escalate fraud, integrity and compliance concerns appropriately.
• Handle sensitive investigations confidentially, fairly and with procedural integrity.
• Use data, technology and automation to improve compliance monitoring and service quality
• Provide quality, risk and compliance expertise for projects, new services and products.

About You

You’re a natural relationship builder who thrives on connecting people, ideas and opportunities. Collaborative and outcomes-focused, you build trust, turn local priorities into action and communicate with credibility. With sound judgement and strong follow-through, you’re motivated by opportunities to strengthen member engagement, support growth and create meaningful organisational value.

Essential

What You Bring

• Proven ability to produce timely, accurate assurance reports and maintain version-controlled policies and records.
• Experience resolving complaints, breaches and non-conformances within required timeframes.
• Demonstrated ability to coach colleagues and strengthen compliance capability.
• Sound judgement in handling sensitive matters within delegated authority.
• Experience using controls reviews and data insights to improve quality and performance.

Desirable

• Knowledge of immigration regulation, skills assessment or education programs.
• Experience improving data accuracy and compliance monitoring through automation.
• Experience working with regulators, government agencies or external partners.

Why Join ACS?

Join ACS and help shape a stronger, future-ready technology profession for Australia. You’ll be part of an ambitious and supportive team where ideas are welcomed, collaboration crosses boundaries and everyone has the opportunity to make a meaningful impact for our members and the wider technology community. We value diverse perspectives and back our people to aim high, be creative, do the right thing and keep growing, because the energy, curiosity and behaviours you bring are just as important as your expertise.

Rewards And Benefits

• Flexible Work Environment – Enjoy the benefits of hybrid working, combining remote flexibility with regular in-person collaboration in shared workspaces.
• Professional Development – Access to a wide range of learning and development options including access to SkillsSoft online learning suite, MySFIA skills assessment along with other role and enterprise learning opportunities.
• Engaging Workplace Culture – Be part of a collaborative, inclusive team with in-office activities, learning sessions, and a supportive atmosphere.
• Exclusive Membership Benefits – Receive a complimentary ACS membership, unlocking a host of professional development opportunities and networking benefits.
• Financial & Well-being Support – Benefit from NFP salary packaging to increase your take-home pay, along with access to a confidential Employee Assistance Program for extra support.
• Family-Friendly Policies – Inclusive leave policies support parents and caregivers, helping you balance work and family commitments

How To Apply

Click ‘Apply Now’ and submit your resume and cover letter outlining why you’re the perfect fit for this role.

Please note that successful applicants will be required to undertake a police check as part of the recruitment process.