ServiceNow Test Lead

• Lead functional testing using requirements and user stories from JIRA, with approximately 60% functional testing in the initial phase.
• Oversee testing for a build nearing 100% completion for the initial design.
• Plan, execute, and manage functional testing, defect validation, and regression testing planned for July for the annual production release.
• Drive testing completion through issue resolution, go-live, and hypercare support.
• Coordinate collection of feedback from internal users and friends-and-family testing for early validation and enhancements.
• Manage intake of feedback and test findings via Smartsheets.
• Track and analyze variance between defects and new or changed requirements.
• Lead defect and enhancement triage, prioritization, and tracking against the overall plan.
• Serve as primary test lead, ensuring accountability, timelines, and quality standards.
• Provide regular status reporting and executive-level visibility, including build and test status, burn charts, and risk and issue tracking.
• Develop and maintain dashboards and reporting for SVP-level and above stakeholders.
• Leverage AI tools for analysis, dashboarding, and executive-ready summaries, presentations, and content creation.
• Partner with HR, Operations, Product, Engineering, and Delivery across implementation, handoff, stabilization, and hypercare.
• Apply ServiceNow implementation experience in HR or operational domains to guide best practices and decisions.

Experience Requirements

• Proven experience leading test planning and execution for large-scale SaaS implementations, preferably in the HR domain.
• Strong ServiceNow experience, ideally with HR Service Delivery and Employee Relations modules.
• Hands-on experience with JIRA for requirements, test cases, and defects.
• Hands-on experience with Smartsheet for tracking, reporting, and feedback management.
• Demonstrated ability to use AI tools for data analysis, dashboard creation, and executive-level summaries and presentations.
• Excellent communication skills with the ability to work independently and provide clarity with minimal direction.
• Strong problem-solving skills and experience in fast-moving, delivery-focused environments.
• Prior experience leading or heavily supporting a ServiceNow HR or Operations case management implementation end-to-end (preferred).
• Experience supporting hypercare and post-go-live stabilization phases (preferred).
• Comfort working directly with senior leadership and executive stakeholders (preferred).