Sr. Quality Assurance Engineer

The Senior Quality Assurance Engineer provides quality leadership for assigned product families throughout the product lifecycle. This role partners with Product Management, R&D, Operations, Service, and Purchasing to monitor product and process performance, translate customer and regulatory requirements into quality objectives, and drive risk-based improvements. The position also manages escalated product complaints, coordinates investigations and root-cause analyses, evaluates potential regulatory reporting obligations, and ensures complete and timely complaint closure.

Location: Dublin, CA

Sound Interesting?

Here’s What You’ll Do

• Provide quality engineering support for manufacturing, purchasing, R&D, and product-sustaining activities.
• Serve as the Quality Assurance representative and subject-matter expert for assigned product families.
• Develop and monitor product and process quality metrics, identify adverse trends, and lead appropriate improvement activities.
• Apply statistical methods to product acceptance, process capability, sampling, data analysis, and performance evaluation.
• Support product and process changes by assessing quality, regulatory, and risk-management impacts.
• Lead or support complex quality investigations, root-cause analyses, corrective actions, and effectiveness evaluations.
• Manage escalated product complaints and ensure that complaint records are complete, accurate, traceable, and properly maintained.
• Assess complaint classification, potential regulatory reporting obligations, and the need for further investigation, risk evaluation, or quality action.
• Coordinate complaint investigations, returned-product evaluations, regulatory reporting inputs, stakeholder communication, and timely closure.
• Support the maintenance and continuous improvement of the Quality Management System.
• Lead quality projects and provide technical guidance and training to other personnel.
• Support regulatory inspections and internal or external audits, as required.

Do you qualify?

• Bachelor’s degree in engineering, science, or a related technical discipline.
• Minimum five years of relevant experience in quality assurance, product development, manufacturing quality, or failure analysis within a regulated industry.
• Working knowledge of ISO 13485, FDA Quality Management System Regulation under 21 CFR Part 820, and applicable U.S. and EU medical device requirements.
• Experience with complaint investigations, root-cause analysis, CAPA, risk management, and quality-system processes.
• Proficiency in statistical methods, including sampling, process capability, confidence intervals, data-distribution assessment, and interpretation of quality data.
• Demonstrated ability to lead multiple complex projects and work effectively across functions.
• Strong written and verbal communication skills.
• Ability to adapt and make sound decisions in a changing environment.
• Experience with medical electronic, ophthalmic, optical, or similar regulated products is preferred.

The annual pay range for this position is $115,900 - $144,900.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team

Jo Anne Mittelman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).