Quality Assurance Associate

Application requirements

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About The Role

Canadian Blood Services is looking for a Temporary full-time Quality Assurance Associate (QAA) to join our dynamic Quality Assurance team.

In this role, you will be providing the organizational assurance that we meet safety, quality identity, purity, potency and accessibility requirements of our products and services.

You will utilize your knowledge of Good Manufacturing Practices (GMP), this includes Blood Regulations as defined by Health Canada, CSA Blood and Blood Component Standards as well as relevant Cell, Tissues and Organs (CTO) regulations and standards as well as the theory and application of quality systems elements to the products and services provided by Canadian Blood Services.

Formula for success

• Utilizing your expertise in Quality Assurance, you will ensure compliance and quality by maintaining controlled processes and applying Quality Management System principles across deviations, document management, retrieval/recall, validation, change control, audits, training, and corrective and preventive actions (CAPA).
• Leveraging your excellent communication skills, you will educate staff as to "why" GMP, as defined by Canadian Blood Services Quality Management System, are necessary and how these ideologies apply to the activities Canadian Blood Services undertakes.
• Drawing from your analytical and problem-solving skills, you will monitor and enhance product and service quality by analyzing data, conducting root cause investigations, and tracking improvements.
• Leading and supporting audit activities for internal/external audits, accreditation assessments, and Health Canada inspections, including inspection readiness activities, ensuring timely completion of assigned corrective actions within agreed timelines.
• Act as a subject matter resource for Testing quality processes by providing coaching, informal training, and knowledge-sharing sessions on GMP, Good Documentation Practices, investigations, and risk-based decision making.
• Identify recurring quality issues, documentation gaps, and potential risks and share recommendations to support continuous improvement.
• Performing all work in accordance with Canadian Blood Services Corporate Health and Safety Policies and Procedures, you will contribute to a safe and compliant work environment.

Desired Education And Skills

• Completion of post-secondary education in a relevant discipline or equivalent experience.
• Minimum 5+ years of experience in Quality Management and Continuous Improvement.
• Minimum 3+ years of experience in the quality assurance function of a testing or diagnostics program or organization following Good Manufacturing Practices is preferred.
• Minimum 3+ years of demonstrated IT experience, including familiarity with computer systems, applications, and technical problem-solving, is preferred.
• Experience working within the healthcare or medical industry, including hospitals, clinics, medical laboratories, or healthcare service organizations, is considered an asset.
• In-depth knowledge of Health Canada, CSA, and AABB standards.
• Technical skills in Quality Management Systems and Microsoft Office.

What We Offer You

• Payment in lieu of vacation.
• Annual performance award up to 6%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• This role will work in an on-site environment with requirements to be on-site at Canadian Blood Services location 40% of the time/2 days of the week.
• You will work 37.5 hours a week, with variable shifts, evenings and weekends with occasional on-call requirements.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.